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At Soul Star Design, we have done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we have compiled a list of frequently asked questions. If you do not find an answer to your question here, contact me at joan@soulstardesign.com.
How are prices determined?
Prices are influenced by a multitude of factors including: number of pages, time involved in developing the site, costs for graphic design, consultation hours, client preparation (for example, clients submitting print copy that requires reformatting and manual transcription for html design will find costs higher than clients who submit electronic files). Keep in mind that web development is primarily a time intensive "service" rather than just a "product".
How soon can I expect to have my site ready?
Work on your site begins when the initial deposit is received. Most sites are available online within 2-4 weeks, depending on how comprehensive the site is, the client's timeliness in getting material to the developer, and the type of site being considered. For example, a one page private practice site will take considerably less time to develop than a 20 page e-commerce site.
I've seen sites advertised for free or less than a hundred dollars. Why should I pay for something I could get free?
Sites that are available for free, or very low cost, tend to be designed with a cookie-cutter type template-- in other words, one size fits all. There is limited flexibility with style, colors, and format. SoulStar Design creates sites from scratch, working closely with the customer to develop an aesthetically pleasing and functional web presence. Your unique web site results in an improved web presence and marketing tool.
I hate slow loading pages. Do you do anything to speed up the load time?
Slow loading pages mean loss of visits and potential customers. SoulStar Design optimizes graphics, uses graphics in distinct and functional ways, and minimizes total page size (bandwidth) to increase loading speed.
Do I have total control over the content of my site?
The general content of your site is provided by you. SoulStar Design may make minor editorial corrections and develop the layout in a manner best suited for topic and aesthetics.
Can I use Real-Audio, animated graphics and such on my site?
You may choose the effects you would like included on your site. Keep in mind that some special effects may slow down the page and be distracting to visitors.
I really don't want to pay maintenance fees, can't I do that myself?
Certainly. When your site is completed, you have the option to choose a maintenance package provided by SoulStar Design or you may perform your own maintenance.
What is a URL? It stands for "universal resource locator". This is the address typed in to view your web page on the Internet. For example, you would type in http://www.joanellerby.com to access our home page.
What is a domain name? A domain name is a specific web site address that you choose and register or (Soul Star Design can do this for you) ending in .com, info, edu, and .gov. Our domain name is "soulstardesign.com".
What is web hosting? Web hosting is a annual fee that you pay to have your site accessible on the Internet (look upon hosting as a car park - your web-site is your car and it needs to be parked somewhere). I can organise web hosting for you.
If you have a question, which is not answered on the FAQ page please contact me
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